IFPO Powered by Nuology e-Learning Privacy Policy

This Global Privacy Notice aims to give you information on how Edudawn Limited (trading as Nuology) collects and processes your personal data through your use of this website and in the provision of our services, including any data you may provide through this website when you ask us to contact you or purchase a product or service, in accordance with the General Data Protection Regulation (GDPR) for EU Citizens and UK Data Protection Act 2018 for UK Citizens.

For the purposes of the legislation Nuology is a “data processor” (collectively referred to as “Nuology”, “we”, “us” or “our” in this privacy notice). This means that we are not responsible for deciding how we hold and use personal information about you. The “data controller” is our customer who purchases a licence to use our products. We are required under data protection legislation to notify you of the information contained in this privacy notice.

This Global Privacy Notice applies to our e-learning training Services (collectively referred to as our “Services”) and https://www.nu-ology.com (our “Website”).

Our products, Services and Website are not intended for children and we do not knowingly collect data relating to children.

This Global Privacy Notice applies to all users of our Services, users of our Website, clients, suppliers and third parties that we may instruct from time to time to carry out the services on our behalf.

It is important that you read this Global Privacy Notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Global Privacy Notice supplements the other notices and is not intended to override them.

This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website and from other sources such as our e-learning platform.

Topics:

What data do we collect?

How do we collect your data?

How will we use your data?

How do we store your data?

Thikific

Payment

Third Party Services

Security

International Transfers

Marketing

What are your data protection rights?

What are cookies?

How do we use cookies?

What types of cookies do we use?

How to manage your cookies

Privacy policies of other websites

Changes to our privacy policy

How to contact us?

How to contact the appropriate authorities

How to withdraw my consent?

Disclosure

Our Company collects the following data:

Personal identification information (Name, email address, phone number, organisation, etc.)

If you’re browsing www.nu-ology.com

When you visit us, we automatically collect information about the web browser you're using (eg Chrome, Firefox), device type, your IP address, and time zone.

We store information about the products you view or purchase on www.nu-ology.com or https://learn.ifpo.uk, and the websites or search terms that referred you to us. 

The software we use for this is called Google Analytics. It places a cookie on your computer or phone and you can read more about how Google uses the information it collects.

None of the above information can be used to identify you personally, and is never used as such.

We only use this to gauge how Nu-ology is performing, understand what products are popular, and to help us think of ways to improve our service.

How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

Register online or place an order for any of our products or services.

Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

Sign up to our newsletter

Use or view our website via your browser's cookies.

Our Company may also receive your data indirectly from the following sources:

Attend events where you provided consent for your details to be shared with approved parties including Nu-ology

Viewing Publicly available contact information on your organisations website or social media profile

How will we use your data? 

Our Company collects your data so that we can:

Provide a service to you and or, manage your account.

Email / engage with you with special offers on other products and services we think you might like.

Invite you to events, online and in-person that we feel maybe of interest to you

Our e-learning is delivered in partnership with IFPO UK&I. As such IFPO UK&I would also like to send you IFPO related content such as a newsletter and or special offers or events that we feel may be of interest to you. Further details of IFPO's Privacy Policy are listed here: https://ifpo.uk/privacy-policy/

How do we store your data?

Our Company securely stores your data in the cloud provided by a range of verified and approved sub processors who all comply to GDPR such as Google, Microsoft, Dropbox, etc. We undertake regular compliance checks with these providers to ensure continued compliance to GDPR.

Our Company will keep your data inline with our Data Retention Policy (copy available upon request). Once this time has expired, we will delete your data within 90 days (in line with our cloud provider SLA).

Thinkific

Our course and site is hosted by Thinkific Labs Inc. (“Thinkific”). They provide us with the online course creation platform that allow us to sell our product/services to you.

Your data is stored through Thinkific’s data storage, databases and the general Thinkific application. They store your data on a secure server behind a firewall.

Payment

If you make a purchase on our site, we use a third party payment processor such as Stripe or Paypal. Payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our site and related courses and its service providers.

For more insight, you may also want to read Thinkific’s Terms of Service here https://www.thinkific.com/resources/privacy-policy/ or Privacy Statement here https://www.thinkific.com/resources/terms-of-service/ .

Third Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our course website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our site or course is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

International Transfers

We are a global business. We may transfer the personal data we collect about you to recipients in countries other than your country, including the United Kingdom, United States, Canada and Australia, where we operate. These countries may not have the same data protection laws as the country you are in or in which you initially provided the information.

If you are located in the EEA, whenever we transfer your personal data out of the EEA, we will protect that data as described in this Global Privacy Notice and we will ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission or UK Government.

Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

Organisations who have opted to use the service (our customers) shall ensure that they are entitled to transfer any end user’s personal data to us and third parties so that we or the third party may lawfully use, process and transfer the personal data in accordance with this policy on the customer’s behalf. The customer shall also ensure that all end users have been informed of, and have given their consent to such use, processing and transfer as required by the applicable data protection legislation.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

We may also transfer Personal data to countries for which adequacy decisions have been issued, use contractual protections for the transfer of Personal Information to third parties, such as the European Commission’s Standard Contractual Clauses or their equivalent under applicable law, or rely on third parties’ certification to the EU-U.S. or Swiss-U.S. Privacy Shield Frameworks where applicable.

We are registered with the ICO in the United Kingdom. We also abide by the Asia-Pacific Economic Cooperation (APEC) Cross Border Privacy Rules (CBPR) System. The APEC CBPR system provides a framework for organisations to ensure protection of personal information transferred among participating APEC economies.

Marketing

Our Company would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Our Company from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please e-mail: hello@nu-ology.com.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access - You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification - You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.

The right to erasure - You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing - You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing - You have the right to object to Our Company's processing of your personal data, under certain conditions.

The right to data portability - You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

E-mail us: hello@nu-ology.com   

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website , including:

Keeping you signed in

Understanding how you use our website

What services are popular

User Experience

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality - Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

Advertising - Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 16 July 2020.

How to contact us

If you have any questions about Our Company's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: hello@nu-ology.com  

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office.

Website: https://ico.org.uk/

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@nu-ology.com or mailing us at:

Nuology Limited, University Centre Maidstone (UCM) MidKent College Campus Tonbridge Road Maidstone Kent ME16 8AQ

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service https://learn.ifpo.uk/pages/terms